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FAqs

Our dedicated customer care team is here to assist you with any questions or enquiries. From product details and sizing to customisation and order support, we’re here to make your experience with UNIQ Gold seamless and personal.

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We provide a variety of payment plans. All of these payment plans divide the total amount into smaller fees to be paid in increments over a certain period. They are completely interest free and can be selected and implemented at the payment checkout.

Each UNIQ Gold piece is made to order and carefully crafted to your selected specifications.

Our standard crafting timeframe is 20–25 business days.

If you require your piece sooner, please contact us via WhatsApp. Our team will do their best to accommodate your requested timeframe whenever possible.

At UNIQ Gold, we are committed to caring for your jewellery beyond your purchase. We offer maintenance and repair services to help keep your pieces looking their best over time.

For maintenance, repairs or adjustments, please contact our Customer Care team for assistance.

Once your piece is ready, you may choose delivery or collection based on your preference.

While we do not offer guaranteed express delivery, if you require your order sooner, please contact our Customer Care team and we will do our best to accommodate your request whenever possible.

All orders are carefully packaged to ensure your jewellery arrives safely and securely.

We are pleased to offer international delivery to our clients worldwide.

Please note that international orders are non-returnable. If a return is exceptionally approved, all return shipping costs, customs duties, taxes, and related charges will be the customer’s responsibility.

For any questions before placing your order, our Customer Care team will be happy to assist.

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